Frequently Asked Questions
Everything you need to know about the authentic Neapolitan coffee experience.
What is the difference between Kimbo whole beans and ground coffee?
Our whole beans are ideal for those who prefer to grind fresh for each cup to preserve maximum aroma, while our ground coffee is expertly calibrated for Moka pots, drip machines, and espresso makers for immediate convenience.
How should I store my Kimbo coffee to maintain freshness?
To preserve the authentic Neapolitan flavor, store your coffee in a cool, dark place in an airtight container. Avoid refrigeration, as moisture and odors can compromise the delicate oils and profile of the beans.
Do you offer international shipping?
Yes, we ship our premium coffee blends worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight of your order.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if your order is damaged during transit or you receive the incorrect item, please contact our support team within 14 days for a replacement or refund.
Are Kimbo coffee capsules compatible with my machine?
We offer a variety of capsules designed to be compatible with Nespresso Original line machines and ESE (Easy Serving Espresso) pods for traditional espresso machines. Please check the product description for specific compatibility details.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your shipment's progress in real-time.